The Network Operations Manager will be responsible for the performance monitoring, problem diagnosis and fault management on the Main One network. Other responsibilities include to:
Ensure that the status of the MAIN ONE CABLE SYSTEM network is monitored on a 24-hour per day and 7 days a week basis.
Ensure the achievement of network performance KPIs and that NOC engineers in his organization demonstrate the technical skills and process knowledge to get desired results
Ensure timely fault diagnosis and problem resolution during shift period
Monitor the issues escalation and resolution process for outstanding network performance issues.
Ensure the opening, tracking closing and root cause analysis of trouble tickets for all network events
Ensure provision of customer feedback on status of network events.
Ensure Quality Procedures are adhered to.
Monitoring of SLAs with customers.
Ensure network performance reports are generated and delivered on time.
Ensure effective training and development of NOC Engineers, where applicable.
Strong technical skills with knowledge of IP/MPLS, DWDM , SDH and other high capacity network solutions
Effective communications skills –Reading & writing skills
Team oriented and ability to solve complex technical problems
Leadership & team- management skills
Proficiency in MS Office and MS Project
Demands of the Job
Ability and willingness to work round the clock alongside team when required to and meet tight deadlines
Willingness to participate in shift rotation for effective 24X7 coverage of network
Good research skills
Gross Salary: USD40,000-70,000 per annum
Air ticket for self and family, once a year
Vehicle for movement between home and offices