Maine One , Vacancies
- - ] (Posted on Wednesday December 31st,1969 07:33 PM)
5 to 7 Years
Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Interpersonal skills Communication Skills Thinking Skills Collaborating/Teamwork Constructing and or Repairing
Mid Career (2+ years of experience)
Job Title: Operations Support Specialist
Department: Network Operations
Reporting Line: Operations Support Manager
The Operations Support Analyst will assist with all operational activities including:
The candidate have to write Data Definition Language or Data Manipulation Language SQL commands, Access and Excel reporting for improving data quality and for designing or presenting conclusions gained from analysis to meet tight deadlines
Oversee the existing reporting architecture and processes to identify areas of improvement, business impact, correlations/discrepancies and drive through changes across the business as necessary
Participate in system validation and Quality Assurance efforts as they pertain to report creation, execution and business rules within the system context required to achieve SLAs & KPIs.
Demonstrate ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings with strong attention to details
Interface with clients to define report deliverables, issues, questions, needs, trends, and timing. Extract existing data to manipulate/format into presentable reports, charts, and graphs and analyze reporting needs and requirements.
Process Improvement & Configuration Management
Creating process maps and owning the production and introduction of new processes and drive adherence to existing ones by taking ownership of own workload, Facilitate workshops and meetings and lead discussions over cross functional teams
Produce and manage a network change management calendar, identifying and resolving scheduling and technical conflicts and Manage the Change Management Approval Process
Administer the network change & system database, ensuring accuracy, consistency of data and Interrogates the database to produce reports as needed
BSc. Information Technology, Computer Science, Electrical & Electronics. MSc or MBA will be added advantage
o You must have a minimum 3 – 5 years’ work experience in a Telecommunication or ISP environment with good knowledge on communication and networking protocols
o Programming experience in any data management language such as SQL, or similar experience in an analytical toolset e.g. Microsoft Analytic Services (OLAP)
o Knowledge of process frameworks (e.g. ITIL, eTOM, APAQ etc.)
o You will have exposure to non IT/Telecom focused development environments and able to manage technical and non-technical staff.
o You will have excellent communication skills, both written and verbal and be comfortable chairing the Change Advisory Board.
Demands of the job:
o Ability and willingness to work round the clock when required, and meet tight deadlines
o Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
o Ability to pay attention to detail
o Good research skills