Maine One , Vacancies
- - ] (Posted on Wednesday December 31st,1969 07:33 PM)
5 to 7 Years
Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Interpersonal skills Communication Skills Thinking Skills Administration
Mid Career (2+ years of experience)
The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (This includes third party IP customers not directly connected to the Main One IPNGN platform).
Specifically, the IP Operations Supervisor’s responsibilities shall include:
Ensure continued smooth operation of the global IP network infrastructure through monitoring and performance reporting against performance benchmarks
Ensure that biennial internal security audits are carried out on the network and recommendations made
Ensure that new IP customer provisioning is carried out in line with the IP Provisioning process
Ensure that accurate logging, timely updates and communication are provided by IP NOC and other Engineers during the lifecycle of any IP related incident
Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally
Provide adequate support and requisite input to IP planning and technical sales teams
Ensure standardization and regular update of all documentation using the DMS system, and in line with corporate policy
Ensure that all reports are developed in line with the defined IP reporting process and made available to all stakeholders accurately and in timely manner
Ensure all third party application support contracts and hardware support contracts for all IPNGN systems are up to date and functional.
Qualifications, Skills & Competencies:
Relevant professional/technical certifications
Minimum of 8 years’ relevant experience required in troubleshooting IP Circuits and all related issues.
Strong experience configuring and troubleshooting Cisco routers and switches
Cisco IOS/IOS XR experience will be an added advantage
Familiarity with TAC case management and escalation process
Strong understanding of a process driven environment
L2 and L3 MPLS experience
Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
IP multicast experience
CCNP , CCIP, CCSP certification or equivalent experience
CCIE Certified - will be an added advantage.
Demands of the job:
Strong written and verbal skills
Strong customer service experience required
Availability to work overtime in times of emergency and specialized project deliveries.
Understand and manage the pressure of a 24x7 customer support environment
Gross Salary: USD40,000-70,000 per annum
Air ticket for self and family, once a year
Vehicle for movement between home and offices